Emotional Intelligence in the Workplace


Emotional intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior. Studies have shown that people with high EI have greater mental health, exemplary job performance, and more potent leadership skills. In this seminar, you will learn how to develop EI in yourself, co-workers, superiors and subordinates, making professional relationships successful for all involved.


Professional Development

Learning Objective

Participants will learn to identify actions that use emotional intelligence and those that do not, will learn steps to insure that emotional intelligence is in play, and will be able to take steps to resolving conflict while preserving important relationships.

Who Should Attend

Anyone who is interested in learning to master emotional intelligence in order to pave the way for successful conflict avoidance and/or resolution.

Required Knowledge


Advanced Preparation



  • The Importance of Emotional Intelligence (EI) in the Workplace
  • The Three Models of EI
  • 14 Steps to Developing EI
  • 10 Ways to Enhance Your Own EI
  • Ideas to Help Others Develop EI
Emotional Intelligence in the Workplace
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