Winning in a Service-Oriented Environment

Summary

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Level

Professional Development

Learning Objective

Participants will learn the ingredients to create a winning customer service environment that will attract customers and repeat business for years to come.

Who Should Attend

Anyone who is interested in attracting loyal, lifelong customers because of stellar customer service.

Required Knowledge

None

Advanced Preparation

None

Objectives

• The 4 Drivers of Customer Service Relationships
• 10 Questions to Gain Insight
• 7 Ways to Maintain Professionalism
• Golden Language Tips and Tricks
• Using Customers to Drive Goals